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Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders - UC Today
CPaaS Industry
February 11, 2026
high impact
Meta to Launch WhatsApp Voice and Video Calling on the Web Meta is set to introduce WhatsApp voice and video calling capabilities on the web, expanding its communication services beyond mobile apps. This move is expected to enhance user experience by providing more flexibility in how and where users can communicate. IT and CX leaders should prepare for the integration of these new features, which may require updates to existing infrastructure and workflows to ensure seamless operation. The launch signifies Meta's commitment to integrating its platforms and enhancing user engagement across different devices.
Key Takeaways
- arrow_right_alt Meta is launching WhatsApp voice and video calling on the web.
- arrow_right_alt This expansion aims to improve user flexibility and experience.
- arrow_right_alt IT and CX leaders need to prepare for infrastructure updates.
- arrow_right_alt The launch reflects Meta's strategy to integrate its platforms and boost user engagement.
- arrow_right_alt The move could influence how businesses utilize WhatsApp for customer communication.