arrow_back
Back to Articles
Bandwidth Backs Salesforce Agentforce Contact Center with Voice and Messaging Infrastructure - CX Today
Bandwidth
March 31, 2026
high impact
Bandwidth Backs Salesforce Agentforce Contact Center with Voice and Messaging Infrastructure Bandwidth has announced its partnership with Salesforce to enhance the Agentforce Contact Center with its voice and messaging infrastructure. This collaboration aims to improve customer experience by providing a robust communication platform that integrates seamlessly with Salesforce's contact center solutions. The integration is expected to offer advanced features such as real-time analytics, automated workflows, and enhanced customer interaction capabilities. This move positions Bandwidth as a key player in the CPaaS market by leveraging its infrastructure to support Salesforce's customer engagement initiatives.
Key Takeaways
- arrow_right_alt Bandwidth partners with Salesforce to enhance Agentforce Contact Center
- arrow_right_alt Integration aims to improve customer experience with advanced communication features
- arrow_right_alt Features include real-time analytics, automated workflows, and enhanced customer interaction
- arrow_right_alt Positions Bandwidth as a key player in the CPaaS market
- arrow_right_alt Supports Salesforce's customer engagement initiatives