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Twilio integration with Salesforce Service Cloud Voice is live on AppExchange
Twilio
March 31, 2026
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Twilio's Integration with Salesforce Service Cloud Voice is Now Available on AppExchange Twilio has announced the general availability of its integration with Salesforce Service Cloud Voice, which is now listed on the AppExchange. This integration brings several enhancements, including the ability for agents to transfer calls to external phone numbers, supervisors to monitor live calls and assist agents, and administrators to toggle real-time transcription based on privacy and workflow needs. These features aim to enhance customer service interactions and operational efficiency.
Key Takeaways
- arrow_right_alt Agents can now transfer calls to external phone numbers.
- arrow_right_alt Supervisors can monitor live calls and 'barge in' to assist agents.
- arrow_right_alt Administrators can enable or disable real-time transcription based on specific needs.
- arrow_right_alt The integration is now available on the Salesforce AppExchange.
- arrow_right_alt Enhancements focus on improving customer service interactions and operational efficiency.