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8x8, Modica Partner to Bring One-Click Video CX to SMS, WhatsApp & MMS Across APAC - The Fast Mode
8x8 CPaaS
September 25, 2025
medium impact
8x8 and Modica Collaborate to Enhance Multichannel Customer Experience in APAC with One-Click Video Integration 8x8, a communications platform provider, has partnered with Modica to introduce an innovative one-click video customer experience solution across SMS, WhatsApp, and MMS channels in the Asia-Pacific (APAC) region. This collaboration aims to streamline customer interactions by enabling businesses to seamlessly integrate video communication into their existing messaging platforms, providing a more engaging and efficient customer service experience.
Key Takeaways
- arrow_right_alt The partnership combines 8x8's communication technologies with Modica's messaging capabilities
- arrow_right_alt One-click video integration will be available across SMS, WhatsApp, and MMS platforms
- arrow_right_alt The solution is specifically targeted at the APAC market to enhance customer experience