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Ooredoo Kuwait and Infobip Introduce Agentic AI Platform to Transform Customer Engagement - TechAfrica News
CPaaS Industry
October 06, 2025
medium impact
Ooredoo Kuwait and Infobip Launch AI-Powered Customer Engagement Platform Ooredoo Kuwait has partnered with Infobip to introduce an advanced agentic AI platform designed to revolutionize customer engagement strategies. The collaboration aims to enhance communication technologies by leveraging artificial intelligence to provide more intelligent, responsive, and personalized customer interactions. This strategic initiative represents a significant step in transforming how telecommunications companies approach customer service and support through cutting-edge AI technologies.
Key Takeaways
- arrow_right_alt Ooredoo Kuwait teams up with Infobip to deploy an innovative agentic AI platform
- arrow_right_alt The new platform focuses on transforming customer engagement through advanced AI capabilities
- arrow_right_alt Partnership aims to improve customer interaction and support technologies