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Introducing A2H: A Protocol for Agent-to-Human Communication
Twilio
February 19, 2026
high impact
Twilio Launches A2H Protocol to Enable Seamless AI Agent-to-Human Communication Twilio has introduced the Agent-to-Human (A2H) Protocol, an innovative open-source communication framework designed to bridge the gap between AI agents and their human counterparts. This channel-agnostic protocol aims to create a standardized method for AI systems to efficiently communicate and escalate interactions when they require human intervention. The A2H Protocol represents a significant step in improving AI-human interaction, providing a structured approach for AI agents to seamlessly transition complex or nuanced conversations to human operators across various communication channels.
Key Takeaways
- arrow_right_alt A2H is an open-source protocol that enables standardized communication between AI agents and humans
- arrow_right_alt The protocol is channel-agnostic, allowing flexibility across different communication platforms
- arrow_right_alt It provides a structured mechanism for AI agents to escalate conversations to human principals
- arrow_right_alt Twilio is positioning itself at the forefront of AI-human communication technology
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