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Voice Insights: Trust & Engagement Insights and Reports API (GA)
Twilio
March 31, 2026
high impact
Twilio Launches Voice Insights Trust & Engagement Insights and Reports API Twilio has announced the General Availability of its Voice Insights Trust & Engagement Insights and Reports API, providing a comprehensive solution for managing outbound calling health and campaign ROI. The Trust & Engagement Insights feature offers a specialized dashboard to detect behaviors triggering spam labeling, identify blocked calls, and optimize dialing windows with a best-time-to-call heatmap. The Reports API allows users to programmatically retrieve aggregated metrics, enabling faster decision-making and reducing operational costs by up to 90%. These features are part of Voice Insights Advanced Features.
Key Takeaways
- arrow_right_alt Holistic Health: Monitor Trust & Engagement scores to proactively mitigate spam labeling and blocks.
- arrow_right_alt Performance Optimization: Use heatmaps and human-answer rates to refine dialing strategies.
- arrow_right_alt Programmatic Access: Use the Reports API to build custom dashboards or integrate metrics into your own internal tools.
- arrow_right_alt ROI Attribution: Compare branded vs. unbranded call performance to justify trust product investments.