Articles

Feb 03 2026

My Take on the 10 Best Customer Journey Analytics Software - G2 Learning Hub

• arrow_right_alt Braze's article highlights the top 10 customer journey analytics software.
• arrow_right_alt The article emphasizes the importance of these tools in understanding and optimizing customer interactions.
• arrow_right_alt Insights into key features and benefits of each software are provided.

Braze medium impact

Feb 03 2026

8x8 Accelerates AI-Powered CX Transformation Across Industries - Yahoo Finance

• arrow_right_alt 8x8 is deploying AI technologies to revolutionize customer experience strategies
• arrow_right_alt The initiative targets comprehensive CX transformation across multiple industry sectors
• arrow_right_alt AI integration aims to improve communication responsiveness and personalization

8x8 CPaaS medium impact

Feb 03 2026

What’s in the cards for financial services in 2026?

• arrow_right_alt AI agents will enable proactive, context-aware communications in financial services
• arrow_right_alt Conversational messaging will replace traditional broadcast-style notifications
• arrow_right_alt Financial institutions can use AI to transform high-friction processes like loan applications

Sinch high impact

Feb 02 2026

Why Marketing, Support, and Security Teams Must Share the Same Messaging Platform

• arrow_right_alt Fragmented messaging across different platforms leads to inconsistent brand experiences.
• arrow_right_alt Separate messaging platforms result in redundant costs and overlapping systems.
• arrow_right_alt A unified messaging platform ensures consistent messaging and brand voice.

Mitto high impact Uncategorized

Feb 02 2026

Smart Conversations: Stop making customers repeat themselves

• arrow_right_alt Smart Conversations offers six AI capabilities including natural language understanding, sentiment analysis, and PII masking
• arrow_right_alt The solution aims to reduce customer frustration by preserving conversation context across support interactions
• arrow_right_alt AI toolkit supports over 100 languages and can detect intent, sentiment, and potential compliance issues in real-time

Sinch high impact

Feb 02 2026

Eyeing Buyers Across Devices: A Way To Protect Against iOS 26 Changes 02/02/2026 - MediaPost

• arrow_right_alt Attentive develops innovative cross-device tracking method to counter iOS privacy restrictions
• arrow_right_alt New approach helps marketers maintain user identification across different devices
• arrow_right_alt Solution addresses growing challenges in mobile advertising and user tracking

Attentive medium impact

Feb 02 2026

Hackers exploit vishing to bypass MFA at Okta - TechInformed

• arrow_right_alt Hackers use voice phishing (vishing) to manipulate users into bypassing MFA
• arrow_right_alt Social engineering tactics target human vulnerabilities in authentication processes
• arrow_right_alt The attack compromises Okta's identity and access management security mechanisms

Okta high impact

Feb 02 2026

Optimizing Communication for Mixture-of-Experts Training with Hybrid Expert Parallel | NVIDIA Technical Blog - NVIDIA Developer

• arrow_right_alt Explores hybrid communication techniques for Mixture-of-Experts AI model training
• arrow_right_alt Aims to optimize distributed machine learning communication processes
• arrow_right_alt Potentially improves efficiency of large-scale AI model coordination

Bandwidth medium impact

Jan 31 2026

MoEngage gets NCLT approval for reverse merger to shift domicile from US to India - Indian Startup News

• arrow_right_alt NCLT has approved MoEngage's reverse merger plan to relocate from US to India
• arrow_right_alt The move represents a significant corporate restructuring for the customer engagement platform
• arrow_right_alt This strategic shift may offer potential operational and regulatory advantages

MoEngage medium impact

Jan 31 2026

India emerges as a global leader in identity security as MFA adoption nears 90% - ET CISO

• arrow_right_alt Nearly 90% of Indian organizations have implemented multi-factor authentication
• arrow_right_alt India is emerging as a global leader in identity security and digital protection
• arrow_right_alt The high MFA adoption rate reflects a mature approach to cybersecurity challenges

Okta high impact

Jan 30 2026

MoEngage Merger Cleared, Signals India IPO Push - Whalesbook

• arrow_right_alt MoEngage merger with a private equity firm completed
• arrow_right_alt Signals potential India IPO push
• arrow_right_alt Expected to strengthen financial position and operational capabilities

MoEngage high impact

Jan 30 2026

Verification Attempt DLR Event Types to be Restricted

• arrow_right_alt Verification attempt event types will be restricted after January 30, 2026
• arrow_right_alt Existing subscriptions may need to be carefully reviewed and managed
• arrow_right_alt Once deleted, restricted event types cannot be re-added or resubscribed

Twilio medium impact

Jan 29 2026

Attentive® Expands Patented Two-Tap™, Adds New Solutions for Omnichannel Visibility and Compliance - Business Wire

• arrow_right_alt Attentive expands its patented Two-Tap™ technology to improve mobile messaging interactions
• arrow_right_alt New solutions introduced to enhance omnichannel visibility for brands
• arrow_right_alt Platform focuses on improving compliance and communication strategies

Attentive medium impact

Jan 29 2026

Route Mobile De-registers Step-Down Subsidiary Route SMS Solutions Zambia Limited - scanx.trade

• arrow_right_alt Route Mobile is streamlining its subsidiary portfolio in Zambia
• arrow_right_alt The deregistration may indicate a shift in the company's regional business strategy
• arrow_right_alt This action could potentially impact Route Mobile's communication services in the African market

Route Mobile low impact

Jan 29 2026

The conversational economy: Leveraging Cellfind's omnichannel suite, WhatsApp Business API to deliver customer-centric outcomes - ITWeb

• arrow_right_alt Cellfind introduces an enhanced omnichannel communication suite integrating WhatsApp Business API
• arrow_right_alt The solution focuses on creating more personalized and efficient customer interaction strategies
• arrow_right_alt Businesses can now leverage multiple digital channels for improved customer engagement

CPaaS Industry medium impact

Jan 28 2026

Word Timings and Multi-language Detection for Twilio Real-Time Transcriptions now Generally Available

• arrow_right_alt Word-level timing information is now available for more precise transcription tracking
• arrow_right_alt Deepgram's Nova-3 model enables multi-language speech detection in real-time transcriptions
• arrow_right_alt The feature supports both webhook delivery and Twilio's Persisted Transcript Resources

Twilio medium impact

Jan 28 2026

Juniper Research Unveils 2026’s Telecoms & Connectivity Award Winners - GlobeNewswire

• arrow_right_alt Juniper Research announced the 2026 Telecoms & Connectivity Award winners.
• arrow_right_alt Awards recognize excellence in network infrastructure, customer experience, and regulatory compliance.
• arrow_right_alt Recognition highlights the importance of continuous improvement in the telecoms sector.

Kaleyra / Tata Comms high impact

Jan 28 2026

Microsoft Exchange Online to End Support for SMTP AUTH Basic Authentication - gbhackers.com

• arrow_right_alt Microsoft will end support for SMTP AUTH Basic Authentication in Exchange Online.
• arrow_right_alt Users must switch to more secure authentication methods like OAuth.
• arrow_right_alt This change is part of Microsoft's broader security enhancement efforts.

Azure Communication Services high impact

Jan 27 2026

Private Beta – Non US Branded Calling

• arrow_right_alt Twilio is extending branded calling capabilities to non-US markets
• arrow_right_alt The offering is currently in a private beta phase, indicating careful rollout
• arrow_right_alt This expansion aims to provide global businesses with improved caller identification technologies

Twilio medium impact

Jan 27 2026

Mitto Introduces Number Insight for HubSpot

• arrow_right_alt Validate phone numbers in real time
• arrow_right_alt Identify whether numbers are active, ported, roaming, or associated with VoIP/MVNOs
• arrow_right_alt Enrich contacts with carrier, country, line type, and social signal data

Mitto medium impact Uncategorized