MoEngage and Amazon Connect collaborate to deliver an integrated AI-enhanced customer engagement solution that unifies customer data and improves personalized communication across multiple channels.

Korean mobile operators introduce RCS messaging service for iPhone users, offering enhanced business communication features like improved media sharing and interactive messaging

A new integrated messaging solution that enables businesses to create more personalized and interactive customer communications within the Salesforce platform using Vonage's messaging capabilities.

AWS SES introduces Email Validation feature to help businesses proactively manage email deliverability and protect sender reputation by reducing bounce rates through real-time and automatic email address validation.

Twilio adds two new ecommerce event tracking actions to Braze Cloud Mode, supporting multi-product and single product event tracking for enhanced e-commerce interaction monitoring

AWS introduces a new integration between AWS Budgets and WhatsApp, allowing organizations to receive real-time budget threshold notifications directly through WhatsApp messaging using AWS End User Messaging Social.

Vonage expands its Salesforce integration with advanced omnichannel communication capabilities, allowing businesses to manage customer interactions across multiple platforms more seamlessly.

Salesforce introduces a new 2026 pricing strategy for Service Cloud that integrates AI capabilities with more granular pricing tiers based on AI usage and enterprise solution complexity.

A new communication platform that enables businesses to engage customers across multiple channels (messaging, voice, digital) in a more integrated and seamless manner.

AWS introduces new APIs for End User Messaging that allow businesses to automatically register alphanumeric sender IDs for SMS and messaging services in countries like Indonesia and India.

A new webhook feature for mobile developers using Twilio Voice SDK that allows more control over incoming call notifications by receiving them directly through webhooks.

AWS SES introduces VPC endpoints that enable secure, private network email processing for sensitive organizations, leveraging AWS PrivateLink and enhanced security services

Attentive and Mindbody partner to introduce AI-driven marketing capabilities that enable wellness and fitness businesses to enhance customer engagement and personalization through advanced marketing technologies.

An AI-powered tool that integrates with ChatGPT to help businesses orchestrate personalized customer experiences using Adobe Experience Cloud's data and AI technologies

Attentive introduces new AI-powered marketing personalization tools to help fitness and wellness businesses create more targeted and engaging customer communication strategies.

Nokia and Airtel are launching programmable 5G network APIs to enable developers to create more advanced communication applications by directly accessing network capabilities

Airtel and Google collaborate to introduce Rich Communication Services (RCS) messaging in India, offering enhanced mobile messaging with advanced features like read receipts, typing indicators, and high-resolution media sharing.

Bharti Airtel and Google are collaborating to launch an advanced chat messaging solution specifically designed for the Indian market, aiming to provide innovative communication capabilities.

Airtel and Google collaborate to roll out Rich Communication Services (RCS) messaging in India, offering advanced messaging features like read receipts, typing indicators, and high-quality media sharing.

Airtel and Google collaborate to introduce Rich Communication Services (RCS) messaging in India, offering enhanced messaging features like read receipts, typing indicators, and high-resolution media sharing.