Articles

Feb 17 2026

The hidden architecture behind connected customer journeys

• arrow_right_alt Omnichannel presence does not guarantee conversation continuity across customer touchpoints
• arrow_right_alt 81% of consumers have negative reactions to repeating information during support interactions
• arrow_right_alt Businesses must design communication systems with context-sharing and trust as foundational elements

Sinch high impact

Feb 17 2026

What is RCS on iPhone? How to enable & use it

• arrow_right_alt RCS brings enhanced messaging capabilities to iPhone users with iOS 18
• arrow_right_alt The guide explains how to enable and use RCS messaging on iOS devices
• arrow_right_alt RCS offers improved communication features beyond traditional SMS

Twilio medium impact Industry Insights

Feb 16 2026

Unified Communication as a Service (UCaaS) Market (2026 - 2036) - Future Market Insights

• arrow_right_alt Increasing adoption of cloud-based communication solutions by businesses.
• arrow_right_alt Rising demand for remote work solutions.
• arrow_right_alt Integration of UCaaS with other business applications.

CPaaS Industry high impact

Feb 13 2026

What are network APIs and how to monetize them - Ericsson

• arrow_right_alt Network APIs offer telecom providers a new avenue for monetizing their infrastructure
• arrow_right_alt Developers can integrate advanced network capabilities directly into applications
• arrow_right_alt Telecommunications companies can create additional revenue streams beyond traditional connectivity services

Vonage medium impact

Feb 13 2026

Vonage APIs to fuel AI agents in the field - SDxCentral

• arrow_right_alt Vonage is developing APIs that specifically support AI-powered field agent communication technologies
• arrow_right_alt The platform aims to improve real-time communication and intelligence for mobile workforces
• arrow_right_alt APIs will likely enable more dynamic and responsive field operations across multiple industries

Vonage medium impact

Feb 13 2026

Campaign Verify Token Requirement for Toll-Free Messaging Political Traffic

• arrow_right_alt All 527 organizations must obtain a Campaign Verify Auth Token for toll-free political messaging
• arrow_right_alt New requirement takes effect on February 17, 2026, affecting both new and existing verifications
• arrow_right_alt Twilio launched support for CV Auth Tokens in its Console and API on January 7, 2026

Twilio medium impact

Feb 13 2026

Vonage, C3 AI Partner to Launch AI-First Field Services Solution - The Fast Mode

• arrow_right_alt Vonage partners with C3 AI to launch an AI-first field services solution.
• arrow_right_alt The solution aims to enhance customer experience and operational efficiency.
• arrow_right_alt It leverages C3 AI's platform for advanced analytics and predictive maintenance.

Vonage high impact

Feb 13 2026

What is data collection? Methods, types & examples

• arrow_right_alt Data collection is a strategic process for gathering information to support business decision-making
• arrow_right_alt Multiple methods exist for collecting data, including surveys, interviews, and digital tracking
• arrow_right_alt Effective data collection requires careful consideration of ethical and privacy concerns

Twilio medium impact Industry Insights

Feb 12 2026

Karix moves court against NICSI, OneXtel for Rs 330-375 crore messaging tender - The Economic Times

• arrow_right_alt Karix files legal case against NICSI and OneXtel over Rs 330-375 crore messaging tender
• arrow_right_alt Dispute centers on the fairness of the tender awarding process
• arrow_right_alt Karix seeks a review of the decision

Tanla Platforms medium impact

Feb 12 2026

Growtele Communication Eyes USD 55 Million Valuation on Back of CPaaS Growth - Business Standard

• arrow_right_alt Growtele Communication is targeting a $55 million valuation in the competitive CPaaS market
• arrow_right_alt The company is banking on the increasing demand for integrated communication platforms
• arrow_right_alt Scalable communication solutions are driving the company's growth strategy

CPaaS Industry medium impact

Feb 12 2026

A refreshed identity for a stronger Sinch story

• arrow_right_alt Sinch is repositioning its brand to highlight its commitment to trusted, intelligent communications at global scale
• arrow_right_alt The company now supports over 900 billion interactions annually across 190,000+ businesses
• arrow_right_alt Brand refresh aims to create a more consistent experience across Sinch's product suite

Sinch medium impact

Feb 12 2026

How to bring your own telephony to Okta with Twilio Verify

• arrow_right_alt Twilio Verify API supports custom telephony integration for Okta MFA
• arrow_right_alt Organizations can now bring their own telephony provider to Okta authentication workflows
• arrow_right_alt The solution enables more flexible and customizable multi-factor authentication approaches

Twilio medium impact Developer Insights

Feb 12 2026

Sending RCS Carousels Using Python

• arrow_right_alt Provides a Python-based tutorial for implementing RCS carousel messages
• arrow_right_alt Highlights advanced messaging capabilities beyond standard SMS
• arrow_right_alt Demonstrates Twilio's support for rich, interactive messaging technologies

Twilio medium impact Developer Insights

Feb 12 2026

Rich Messages, Richer Experiences: Monetizing Chatbots on RCS and WhatsApp

• arrow_right_alt Rich messaging platforms like RCS and WhatsApp offer new monetization opportunities for chatbots
• arrow_right_alt Developers can integrate payment solutions to create more interactive customer experiences
• arrow_right_alt Advanced messaging technologies enable more sophisticated conversational commerce strategies

Twilio medium impact Developer Insights

Feb 11 2026

Tendencias de mensajería 2026: lo que toda empresa debe implementar desde ahora

• arrow_right_alt Implementar IA en el enrutamiento, la segmentación y la orquestación de journeys.
• arrow_right_alt Utilizar canales enriquecidos para descubrimiento, toma de decisiones y journeys guiados.
• arrow_right_alt Fortalecer la autenticación multicapa con SMS, OTT y Voz.

Mitto high impact Uncategorized

Feb 11 2026

Tendências de Mensageria para 2026: O Que Toda Empresa Deve Colocar em Prática Agora

• arrow_right_alt Implementar IA no roteamento, na segmentação e na orquestração de jornadas.
• arrow_right_alt Utilizar canais ricos para descoberta, tomada de decisão e jornadas guiadas.
• arrow_right_alt Fortalecer a autenticação em múltiplas camadas com SMS, OTT e Voz.

Mitto high impact Uncategorized

Feb 11 2026

2026 Messaging Trends Every Enterprise Should Act on Now

• arrow_right_alt AI-orchestrated messaging will become the default for enterprises.
• arrow_right_alt Rich channels like RCS and WhatsApp will serve as insight engines.
• arrow_right_alt Predictive security measures will replace reactive fraud detection.

Mitto high impact Uncategorized

Feb 11 2026

Vonage and C3 AI Partner on Network-Enabled, Agentic AI Field Services Solution for Mobile Workforces - Finansavisen

• arrow_right_alt Vonage and C3 AI are developing an AI-powered field services solution for mobile workforces
• arrow_right_alt The partnership focuses on creating network-enabled intelligent tools for business operations
• arrow_right_alt Solution aims to enhance communication and operational efficiency for mobile workers

Vonage medium impact

Feb 11 2026

Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders - UC Today

• arrow_right_alt Meta is launching WhatsApp voice and video calling on the web.
• arrow_right_alt This expansion aims to improve user flexibility and experience.
• arrow_right_alt IT and CX leaders need to prepare for infrastructure updates.

CPaaS Industry high impact

Feb 11 2026

Spectrum Expands Fiber Broadband Network in Vilas and Oneida Counties Wisconsin - Charter Communications

• arrow_right_alt Spectrum expands fiber broadband network in Vilas and Oneida Counties, Wisconsin.
• arrow_right_alt Aims to provide faster and more reliable internet services.
• arrow_right_alt Enhances connectivity for residential and business customers.

Bandwidth medium impact