Articles

Nov 26 2025

Implement Tenants in your Amazon SES environment, Part 2: Assessment and planning

• arrow_right_alt Tenant-based reputation isolation allows separate email reputations for different customers, business units, or workloads
• arrow_right_alt Recommended approach is to create individual tenants per customer or business unit for complete isolation
• arrow_right_alt The feature provides automated monitoring and policy enforcement to prevent reputation damage from problematic email senders

Amazon SES / EUM high impact Amazon Simple Email Service (SES) Messaging

Nov 26 2025

8x8 Engage Wins Gold at 2025 London Design Awards for Outstanding User Experience - Business Wire

• arrow_right_alt 8x8 Engage wins Gold at 2025 London Design Awards for outstanding user experience
• arrow_right_alt Recognition highlights 8x8's commitment to innovative design and user-centric approach
• arrow_right_alt Award positions 8x8 as a leader in CPaaS for customer engagement solutions

8x8 CPaaS high impact

Nov 26 2025

Exclusive | Dr. Rakesh Setia of Rustomjee Group: WhatsApp has unified our entire customer journey - Mediabrief.com

• arrow_right_alt Rustomjee Group uses WhatsApp to unify customer journey
• arrow_right_alt Enhanced communication and engagement with clients
• arrow_right_alt Effectiveness in streamlining interactions across customer lifecycle

Salesforce Marketing Cloud medium impact

Nov 26 2025

Stop Treating CPaaS as a CX Tool – It’s the Secret Weapon in UC - UC Today

• arrow_right_alt CPaaS should be viewed as a strategic asset in unified communications (UC).
• arrow_right_alt Integrating CPaaS into UC strategies can enhance operational efficiency.
• arrow_right_alt CPaaS offers transformative potential in improving collaboration and scalability.

CPaaS Industry high impact

Nov 26 2025

Sinch eyes APAC growth opportunity - CRN Asia

• arrow_right_alt Sinch is pursuing strategic expansion into the high-potential APAC telecommunications market
• arrow_right_alt The company seeks to capitalize on growing digital communication needs in the region
• arrow_right_alt APAC represents a significant growth opportunity for CPaaS providers due to rapid technological adoption

CPaaS Industry medium impact

Nov 25 2025

Learning email deliverability with Amazon SES

• arrow_right_alt The video series covers seven critical areas of email deliverability, from technical setup to ongoing management
• arrow_right_alt Proper email practices can directly impact sender reputation, inbox placement, and business revenue
• arrow_right_alt Tutorials provide strategies for managing IP reputation, monitoring feedback loops, and reducing bounce and complaint rates

Amazon SES / EUM medium impact Amazon Simple Email Service (SES) Messaging

Nov 25 2025

Tencent launches Hunyuan 3D engine globally - Telecompaper

• arrow_right_alt Tencent Cloud launches Hunyuan 3D engine globally
• arrow_right_alt Enhances development of 3D content and applications
• arrow_right_alt Provides a robust platform for immersive experiences

Tencent Cloud high impact

Nov 25 2025

Tencent Cloud and Cartesia Announce Strategic Partnership to Advance Real-Time Voice AI Experiences - The Korea Herald

• arrow_right_alt Strategic partnership between Tencent Cloud and Cartesia to enhance real-time voice AI experiences.
• arrow_right_alt Leverages Tencent Cloud's cloud infrastructure and Cartesia's AI expertise.
• arrow_right_alt Aims to improve customer engagement through intelligent voice interactions.

Tencent Cloud high impact

Nov 25 2025

Tencent Cloud, Cartesia to jointly develop real-time voice AI services - Telecompaper

• arrow_right_alt Tencent Cloud partners with Cartesia to develop real-time voice AI services.
• arrow_right_alt The collaboration aims to enhance voice AI capabilities with improved accuracy and natural language processing.
• arrow_right_alt The partnership leverages Tencent Cloud's infrastructure and Cartesia's AI expertise.

Tencent Cloud high impact

Nov 20 2025

Vonage Receives Triple Recognition from Juniper Research for its APIs - PR Newswire

• arrow_right_alt Vonage received three distinct awards from Juniper Research, demonstrating its API technology prowess
• arrow_right_alt The recognition validates Vonage's position as a leading innovator in the CPaaS space
• arrow_right_alt Multiple award categories suggest breadth and depth of Vonage's API capabilities

Vonage medium impact

Nov 20 2025

Customers Resolve Issues Faster With New AI, Omnichannel Enhancements From 8x8 - Business Wire

• arrow_right_alt Introduced advanced AI capabilities for better understanding and responding to customer inquiries
• arrow_right_alt Improved omnichannel support for a seamless customer experience
• arrow_right_alt Aimed at accelerating issue resolution and improving customer satisfaction

8x8 CPaaS medium impact

Nov 20 2025

Tencent Cloud, Ryde strengthen partnership with new Weixin/WeChat mini program launch in Singapore - TNGlobal

• arrow_right_alt Tencent Cloud and Ryde launch a new WeChat mini program in Singapore.
• arrow_right_alt The mini program aims to enhance the ride-hailing experience for users.
• arrow_right_alt Leverages Tencent Cloud's technology for a seamless service.

Tencent Cloud medium impact

Nov 20 2025

Route Mobile Subsidiary Receives Partial Arbitration Award in Dispute with Atom Myanmar - scanx.trade

• arrow_right_alt Route Mobile's subsidiary has secured a partial arbitration award in a dispute with Atom Myanmar
• arrow_right_alt The legal resolution may have financial implications for the company
• arrow_right_alt The arbitration outcome could influence Route Mobile's future business strategies in the region

Route Mobile medium impact

Nov 19 2025

How to register for a US toll-free number with AWS End User Messaging

• arrow_right_alt US toll-free numbers offer the fastest way to begin SMS messaging in the United States
• arrow_right_alt TFNs can send SMS messages to over 150 countries with simplified international capabilities
• arrow_right_alt The registration process requires detailed information about company use case and opt-in workflow

Amazon SES / EUM medium impact AWS End User Messaging Intermediate (200) Messaging

Nov 19 2025

Tencent Cloud and Ryde Launch Weixin Mini Program in Singapore - Fintech Singapore

• arrow_right_alt Tencent Cloud partners with Ryde to launch a Weixin Mini Program in Singapore.
• arrow_right_alt The program aims to enhance the ride-hailing experience through WeChat.
• arrow_right_alt Features include real-time ride tracking, easy payment options, and customer support.

Tencent Cloud medium impact

Nov 19 2025

CellTrust Releases Rich Communication Services (RCS) Message Capture and Archival for Android now available on Google Pixel for Business and Android Enterprise - Yahoo Finance

• arrow_right_alt CellTrust extends its message capture capabilities to RCS messaging on Android devices
• arrow_right_alt Solution targets Google Pixel for Business and Android Enterprise users
• arrow_right_alt Provides enterprise-grade message archival and compliance features for RCS communications

CPaaS Industry medium impact

Nov 19 2025

EnStream Partners With Proximus Global to Combat Phone Number Fraud and Strengthen Digital Trust in Canada - Business Wire

• arrow_right_alt EnStream partners with Proximus Global to address phone number fraud in Canada
• arrow_right_alt The collaboration focuses on enhancing digital trust and telecommunications security
• arrow_right_alt Advanced fraud prevention technologies will be implemented to protect consumers and businesses

Telesign medium impact

Nov 18 2025

Union Coop Chooses MoEngage as Customer Data and Engagement Partner - Finovate

• arrow_right_alt MoEngage will provide Union Coop with advanced customer data and engagement tools
• arrow_right_alt The partnership focuses on improving personalization and marketing effectiveness
• arrow_right_alt Union Coop aims to leverage data-driven insights to enhance customer experience

MoEngage medium impact

Nov 18 2025

BMW accelerates test-fleet data analysis twelvefold with multi-agentic AI in Azure - Microsoft

• arrow_right_alt BMW has increased its test-fleet data analysis speed by twelvefold using Azure's multi-agentic AI.
• arrow_right_alt The integration of Azure Communication Services has enabled more efficient data processing and analysis.
• arrow_right_alt This partnership demonstrates the transformative impact of cloud-based AI solutions in the automotive industry.

Azure Communication Services high impact

Nov 18 2025

Tencent Cloud and Ryde Strengthen Partnership with New Weixin/WeChat Mini Program Launch in Singapore - PR Newswire

• arrow_right_alt Tencent Cloud and Ryde launch a new Weixin/WeChat Mini Program in Singapore.
• arrow_right_alt The initiative aims to enhance the user experience for Ryde's ride-hailing services.
• arrow_right_alt Leverages Tencent Cloud's cloud infrastructure and WeChat's user base.

Tencent Cloud medium impact