Twilio launches a comprehensive global Rich Communication Services (RCS) messaging solution to enhance business customer communication with advanced features like read receipts, typing indicators, and rich media sharing.

Twilio launches general availability of RCS, providing businesses with enhanced messaging capabilities including read receipts, typing indicators, and high-resolution media sharing to replace traditional SMS.

Twilio launches general availability of Rich Communication Services (RCS), a next-generation messaging technology that enables businesses to create branded, interactive, and rich media-supported messaging experiences for customers.

AWS introduces Resource Access Manager (AWS RAM) capability for sharing End User Messaging resources like phone numbers, Sender IDs, and opt-out lists across multiple AWS accounts in the same region.

Microsoft expands SMS functionality in Dynamics 365 Contact Center to improve customer engagement and communication tools for businesses

MoEngage and TimesMobile partner to offer advanced SMS and WhatsApp messaging solutions that enable brands to create more targeted and personalized communication campaigns using data-driven engagement technology.

Sprout Social expands its partnership with Salesforce Service Cloud to provide more comprehensive social customer care solutions, integrating advanced social listening and engagement tools directly into the service platform.