Articles

Jan 08 2026

The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere - CX Today

• arrow_right_alt Advanced analytics for better customer insights
• arrow_right_alt Seamless integration with other Cisco products
• arrow_right_alt AI-driven automation for improved efficiency

Cisco Webex Connect high impact

Jan 07 2026

Dove Soft Limited : A Leading Name Renowned for Innovating Comprehensive Industry-Changing CPaaS Solutions - Siliconindia

• arrow_right_alt Dove Soft Limited specializes in developing comprehensive CPaaS solutions
• arrow_right_alt The company is positioning itself as an innovative leader in communication technology
• arrow_right_alt Their solutions appear designed to address complex industry communication challenges

CPaaS Industry medium impact

Jan 07 2026

Automate sender ID registration in AWS End User Messaging

• arrow_right_alt AWS provides a set of V2 API actions specifically designed for sender ID registration management
• arrow_right_alt Businesses can now automate the process of registering sender IDs for different countries using programmatic methods
• arrow_right_alt The registration process involves multiple steps including creating registrations, submitting field values, and uploading required attachments

Amazon SES / EUM medium impact AWS End User Messaging Intermediate (200) Messaging

Jan 07 2026

8x8 Acquires Singapore's Maven Lab To Expand APAC Customer Engagement - Bernama

• arrow_right_alt 8x8 acquires Maven Lab to enhance APAC presence
• arrow_right_alt Focus on improving customer experience and engagement
• arrow_right_alt Leveraging Maven Lab's expertise in digital solutions

8x8 CPaaS medium impact

Jan 07 2026

I Tested G2's 10 Best Marketing Automation Tools: My Review - G2 Learning Hub

• arrow_right_alt The review covers a comprehensive assessment of the top 10 marketing automation tools currently available
• arrow_right_alt G2's hands-on testing approach provides practical insights for potential buyers
• arrow_right_alt The evaluation helps businesses understand the nuanced differences between marketing automation platforms

Braze medium impact

Jan 07 2026

8×8 Strengthens CPaaS, CX Portfolio in APAC With Maven Lab Acquisition - UC Today

• arrow_right_alt 8x8 acquires Maven Lab to boost its CPaaS and CX capabilities in the APAC market
• arrow_right_alt The acquisition is expected to provide 8x8 with enhanced regional expertise and technological capabilities
• arrow_right_alt Strategic move demonstrates 8x8's commitment to expanding its global communications platform

8x8 CPaaS medium impact

Jan 07 2026

8x8 Expands APAC Customer Engagement With Maven Lab Deal - CX Today

• arrow_right_alt 8x8 enters into a strategic partnership with Maven Lab to boost its APAC market presence
• arrow_right_alt The deal focuses on expanding customer engagement capabilities in the Asia-Pacific region
• arrow_right_alt Partnership represents a strategic move to strengthen 8x8's global communication solutions

8x8 CPaaS medium impact

Jan 07 2026

7 Best WhatsApp Marketing Tools I Trust for Business Growth - G2 Learning Hub

• arrow_right_alt The guide offers a curated list of top WhatsApp marketing tools for business growth
• arrow_right_alt Tools are likely assessed on features like messaging automation and customer engagement
• arrow_right_alt Businesses can leverage these recommendations to improve their WhatsApp marketing strategies

MoEngage medium impact

Jan 07 2026

Client Call Notification Webhook is now GA

• arrow_right_alt Developers can now manage call notifications independently, choosing their preferred delivery channels
• arrow_right_alt Independent Software Vendors (ISVs) can eliminate the need to upload and maintain push notification credentials for multiple subaccounts
• arrow_right_alt The webhook provides end-to-end control of notification binding and delivery management

Twilio medium impact

Jan 07 2026

8x8 Acquires Maven Lab, Upgrades APAC CX for IT Leaders - CMSWire

• arrow_right_alt 8x8 acquires Maven Lab to improve its customer experience capabilities in the APAC region
• arrow_right_alt The acquisition targets IT leaders seeking advanced communication solutions
• arrow_right_alt Strategic move demonstrates 8x8's commitment to regional market expansion

8x8 CPaaS medium impact

Jan 06 2026

Global comms firm buys Singapore messaging company to power APAC chats - Stock Titan

• arrow_right_alt Global comms firm acquires Singapore messaging company
• arrow_right_alt Aims to enhance chat services in APAC
• arrow_right_alt Leveraging acquired company's expertise and infrastructure

8x8 CPaaS medium impact

Jan 06 2026

8x8 Acquires Maven Lab to Advance End-to-End Customer Engagement Across Asia-Pacific Region - Business Wire

• arrow_right_alt 8x8 acquires Maven Lab to boost its customer engagement capabilities in Asia-Pacific
• arrow_right_alt The strategic acquisition aims to expand 8x8's technological and market presence
• arrow_right_alt Maven Lab's expertise will help 8x8 develop more comprehensive communication solutions

8x8 CPaaS medium impact

Dec 31 2025

What is smishing? SMS phishing explained

• arrow_right_alt Smishing leverages SMS's 98% open rate to target mobile users with fraudulent text messages
• arrow_right_alt Scammers primarily aim to steal login credentials through sophisticated social engineering tactics
• arrow_right_alt Fraudsters use spoofed phone numbers and impersonation of trusted organizations to increase attack success rates

Sinch high impact

Dec 30 2025

Enhance email security using VPC endpoints with Amazon SES Manager

• arrow_right_alt VPC endpoints allow email messages to remain on private networks throughout processing and routing
• arrow_right_alt The solution supports secure SMTP message handling with network-level isolation
• arrow_right_alt Organizations can implement granular security controls using traffic policies, security groups, and encryption

Amazon SES / EUM high impact Amazon Simple Email Service (SES) Messaging Networking & Content Delivery

Dec 29 2025

Business Messaging in 2025: A Year Defined by Scale, Security, Intelligence, and Smarter Engagement

• arrow_right_alt SMS remained the most universal and dependable messaging channel worldwide in 2025.
• arrow_right_alt RCS and WhatsApp expanded engagement without replacing SMS.
• arrow_right_alt Voice communication re-established itself as a critical component of business communication.

Mitto high impact Uncategorized

Dec 29 2025

Top 7 Klaviyo Alternatives in 2026 - Brevo

• arrow_right_alt The article provides a curated list of 7 marketing automation platforms as alternatives to Klaviyo
• arrow_right_alt Businesses can compare different solutions to find the most suitable marketing technology stack
• arrow_right_alt The guide reflects the dynamic nature of marketing technology in 2026

Klaviyo medium impact

Dec 23 2025

Braze’s Momentum: How Accelerating Revenue and AI Precision Are Defining the 2026 Growth Stock Narrative - FinancialContent

• arrow_right_alt Braze is demonstrating strong revenue growth potential for 2026
• arrow_right_alt The company is leveraging AI to enhance customer engagement platforms
• arrow_right_alt Strategic focus on technological precision and market differentiation

Braze medium impact

Dec 22 2025

MoEngage raises additional $180m in series F funding, total round reaches $280m - marketech apac

• arrow_right_alt The $280M total funding represents a major financial milestone for MoEngage
• arrow_right_alt The additional $180M signals strong investor confidence in the customer engagement platform
• arrow_right_alt This funding could support further product innovation and market expansion

MoEngage high impact

Dec 22 2025

Spectrum Expands Fiber Broadband Network in Missoula County, Montana, Offering Gigabit Broadband, Mobile, TV and Voice Services - Charter Communications

• arrow_right_alt Spectrum is expanding fiber broadband network in Missoula County, Montana
• arrow_right_alt The expansion offers gigabit broadband, mobile, TV, and voice services
• arrow_right_alt This investment enhances telecommunications infrastructure in the region

Bandwidth medium impact

Dec 22 2025

Agentic AI Is Forcing Brands to Rethink Discovery and Loyalty - CRM Buyer

• arrow_right_alt Agentic AI is reshaping brand strategies in customer discovery and loyalty.
• arrow_right_alt Brands need to adapt to AI advancements to enhance customer engagement.
• arrow_right_alt Personalized experiences driven by AI can significantly boost customer loyalty.

Klaviyo high impact